Frequently Asked Questions

Collapsible content

What makes Mr. Wilde different to other sex toy retailers?

Our mission is to offer men a place they can feel comfortable buying sex toys, for them or their partner. From the shopping experience, the select products we stock to how your new favourite toy arrives in its Mr. Wilde discreet packaging. 

 Is my purchase private and discreet?

Absolutely. We take pride in our packaging but your order will arrive in plain, unmarked packaging with no reference to Mr. Wilde or the products inside. Bank statements will show the Mr. Wilde company name, which was chosen for discretion , respecting your privacy.

How old do I need to be to buy from Mr Wilde?

You must be 18 years or older to purchase adult products from us. 

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure online payment options. All transactions are processed safely with encryption technology.

 Can I return or exchange products?

Due to hygiene and safety, returns or exchanges on intimate items aren’t accepted unless the product is faulty. Please contact us if you experience any issues.

How long will delivery take?

Orders are typically processed within 24 hours and delivered within 3-5 business days across the UK.

Are your products safe to use?

Yes. We only stock products made from body-safe materials compliant with international safety standards for peace of mind.

 How do I care for my products?

We recommend cleaning before and after every use with mild soap and warm water or toy cleaner. Store products in a clean, dry place.

Will my personal data be safe?

Your privacy and data security are paramount. We comply fully with GDPR and use advanced security measures to protect your information.

Can I get help selecting the right product?

Yes! Feel free to contact our customer care team for personalized recommendations or product advice. We’re here to help you find your perfect fit.

Do you offer discounts or promotions?

Yes, sign up for our newsletter to receive exclusive offers, discount codes, and early access to sales.

Do you offer guidance or advice?

Yes absolutely. If you have any questions about any of the products, or can’t find what you’re looking for, please contact us and we’ll be happy to help.

Still have questions?

Email us at info@mrwilde.co.uk and our London-based team will be happy to help.